FAQ

Frequently Asked Questions

Q: Where is Emilie K. Asplundh Concert Hall located?
A: The southwest corner of High Street and University Avenue (700 S. High St.), West Chester, PA 19383

Q: Where can I park?
A: Audience members have two parking options at the Concert Hall: street metered parking or the University Lot M. Visit our parking page for more specific details. Brandywine Ballet is not responsible for any parking tickets, meters, booting, towing, changes in policy, or other changes. All parking is managed by the WCU or the Borough of WC.

Q: Where is Rose Tree Park Amphitheater?
A: 1671 North Providence Road, Media, PA 19063-1040

Q: How do I contact Brandywine Ballet Company?
A: Our administrative offices are located at
317 Westtown Road, Suite 5
West Chester, PA 19382
Phone: 610-692-6402

Q: What are Brandyine Ballet's office hours?
A: The administrative offices and phone lines are typically open Monday - Friday, 10am to 4pm. These hours may vary due to holidays and performances. 

Q: How do I contact Brandywine Ballet's Box Office?
A: You can email the box office directly at boxoffice@brandywineballet.org or give us a call at 610-696-2711. 

Q: What are the box office hours at Emilie K. Asplundh Concert Hall?
A: The box office opens one hour prior to ballet performances at the theater. Please contact Brandywine Ballet directly with all box office questions, not the University. 

Q: How do I purchase tickets to a Brandywine Ballet performance?
A: The preferred method of purchase is in advance through our website at www.brandywineballet.org. You may select your seats and print your e-ticket from your home computer. Tickets are also available over the phone at 610-696-2711 or in person at the box office one hour prior to ballet performances at the theater.

Q: What if I can't print my ticket?
A: No need! Feel free to pull up your ticket (showing your seat numbers) on any smart device and show that right at the door. If you lost your ticket in your email, the email will be resent approximately 4 days before the performance. 

Q: Where is the University Discount?
A: Brandywine Ballet offers a Young Friends program to those ages 18-35, including those that are college students. Register here, and you will be emailed a code for $10 off Balcony seats to any performance.

Q: What do I wear?
A: There is no specific dress code for ballet performances. Some patrons prefer to dress in business attire while others prefer casual clothing. Formal attire is not generally worn. We would like all of our patrons to feel comfortable and enjoy the performance.

Q: Is the Emilie K. Asplundh Concert Hall handicapp accessible?
A: Yes, the Emilie K. Asplundh Concert Hall is accessible to those with needs. There are no stairs on the floor of the theater, and we recommend that patrons with wheelchairs and walkers purchase seats on this level. Please call or email the box office to specifically purchase seats for wheelchair patrons. Please note that the balcony does have a patron elevator to access that level, however audience members will need to descend stairs in order to take their specific seats.

Q: How early should I arrive?
A: The doors to the theater open approximately 30 minutes prior to curtain. Please allow time for parking, traffic, and ticket pick-up, if applicable. The box office opens one hour prior to each performance. If you plan to purchase tickets at the door, please arrive no later than 30 minutes prior to the beginning of the performance. Latecomers may not be seated until intermission, unless there is a suitable break. Late seating is at the discretion of the management.

Q: May I bring children?
A: Young children are welcome at your discression. We recommend that children be at least 3 years of age and comfortable sitting quietly through a performances of approximately 2 hours, with a 15 minute intermission. However, all children regardless of age must have a regular patron ticket, regardless of age. This is strictly enforced by West Chester University's fire code.

Q: Is there food/drink that I can purchase at the theatre?
A: No, there is no food or drink available for purchase at the theatre by University policy. There is access to a water fountain in the lobby. You may bring your own, however they are only permitted in the lobby. 

Q: Why can't I enter my seats after the performance begins?
A: Brandywine Ballet does not allow latecomers to enter their seats once the performance has begun for two reasons: it is distracting to the dancers onstage and may result in an injury, and it is disruptive to patrons who arrived at the theatre on time. Latecomers may not be seated until intermission unless there is a suitable break determined by management. If you must leave the theatre at any time during the performance, you will not be allowed to re-enter your seats until intermission, although at the discretion of the ushers you may be seated in the back of the theater. Please be sure to allow sufficient time to arrive at least 30 minutes prior to your performance to allow for poor weather conditions, heavy traffic, and/or construction and parking. Unfortunately, there are no refunds or credits. All sales are final.

Q: What is Brandywine Ballet Company’s policy regarding performances postponed due to inclement weather?
A: Brandywine Ballet Company will reschedule a performance only in the most extremely adverse weather conditions. Please check www.brandywineballet.org, our social media pages, your email, or call the box office at 610-696-2711 beginning at 9:00 a.m. the morning of a performance for updates on the status of a performance. Please continue to check the website and your email throughout the day before you leave for the performance, as a performance’s status may change if the weather worsens. If Brandywine Ballet must postpone a performance that does not include a pre-determined snow date, a snow date will appear within 48 hours on the website and box office phone message. Brandywine Ballet Company will honor original tickets, and there is no need to make further arrangements. Please make every effort to attend the snow date and find takers for tickets of friends or family members who cannot attend the rescheduled performance date due to previous commitments. Brandywine Ballet enforces a strict no-refund policy.

TICKET DONATIONS
All subscription tickets may be donated to Brandywine Ballet Company for tax credit. Tickets may be mailed or hand-delivered to Brandywine Ballet, 317 Westtown Road, Suite 5, West Chester, PA 19382. This must be done two days prior to the date of performance. Donations may be made over the telephone. Please have tickets in front of you before calling.

TICKET EXCHANGES
Please email the box office at boxoffice@brandywineballet.org regarding all ticket exchanges. 

There is a $2 per ticket exchange fee to exchange all tickets that are not a part of a subscription package. Regular tickets may be exchanged for another performance of the same ballet. If the request to exchange tickets is made less than 24 hours before a performance, the Box Office staff reserves the right to refuse the exchange. Please have tickets in front of you before calling. Ticket exchanges are subject to availability, and upgrade fees may apply (for example, if an exchanges from a Student/Family Matinee to a regular performance, as regular performance prices are higher.) 

NO REFUND POLICY
All tickets are non-refundable, and there are no credits issued for unused tickets, whether they are for one ballet or purchased as part of a subscription package.

CONCERT HALL ETIQUETTE
Customer satisfaction is the goal of the staff of Brandywine Ballet Company. To ensure that everyone in the audience has the best possible experience when attending events at the Emilie K. Asplundh Concert Hall, the following guidelines have been set:

•Latecomers will not be admitted into the theater once the performance has begun until there is a suitable break or at intermission. If you need to leave the performance at any time, you will be readmitted at a later break.

•No food or beverages are permitted in the Emilie K. Asplundh Concert Hall.

•All electronic devices (cellular phones, pagers, watch alarms, etc.) should be silenced prior to entering the performance space.

•Seat locations printed on your tickets are not guaranteed past curtain time.

•Many noises are quite audible due to the optimal acoustics of the venues. Please unwrap any lozenges or throat drops before the performance commences. Please keep conversation to a minimum.

•Aisles must be kept free from any obstructions. All coats and packages should be placed under your seat or in your lap.

•The usher staff is here to assist you. If you experience any discomfort or have any concerns during a performance, please notify the nearest usher for assistance.

A COMMITMENT TO SAFETY
The safety and comfort of visitors, volunteers, artists, and staff at the Emilie K. Asplundh Concert Hall are of paramount importance. In the event of an emergency, audience members will be advised of appropriate procedures by usher and security staffs.

Please take note of the exit nearest you. A red, illuminated EXIT sign should be visible, with an arrow indicating the direction of an exit door. Should an emergency arise, you will be directed to leave the auditorium and further instructions will be provided as to the safest and quickest way to leave the building. Patrons who need special assistance should contact an usher.

General questions? Contact us at questions@brandywineballet.org.

For ticketing questions contact boxoffice@brandywineballet.org